Shipping policy
Processing and Dispatch Times
Orders placed Monday to Friday before 3 pm are usually processed and dispatched the same day (unless the item is drop shipped, in which case it'll go out the next working day).
Orders placed after 3 pm are processed the next working day (or the second working day for drop shipped items).
Any order placed on Friday after 3 pm won't be dispatched until the next working day (normally Monday, unless there's a Bank Holiday).
No dispatches happen on weekends, but you might get a dispatch notification if the postage label gets created over the weekend.
We use trusted couriers like DPD to deliver your products safely with tracking. Most orders go via DPD, which typically takes 2-3 working days.
Delivery Options and Costs
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Free Standard Delivery: 2-3 working days – applies to orders over £100.
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Standard Delivery: 2-3 working days – orders under £30 are charged £3.99 for shipping.
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Wholesale Standard Delivery: 2-3 working days – a £3.99 charge applies to all box deals in the wholesale section. No free shipping is available for wholesale orders.
These are our delivery aims, not guaranteed timescales. Your parcel might arrive a bit earlier or later, depending on the courier. DPD will update the tracking once they've attempted delivery.
Lost, Stolen or Misplaced Parcels
If your parcel is lost, stolen or misplaced during delivery, we will arrange a replacement once the courier partner’s claim has been approved.
How the claims process works:
- Report the issue – If your parcel has been lost, stolen or misplaced, please contact us as soon as possible. We will then submit a claim with our courier partner.
- Disclosure confirmation – Our courier partner may send you a disclosure letter asking you to confirm and agree that the parcel has been lost, stolen or misplaced. This confirmation may be required for the claim to proceed.
- Claim outcome – Once our courier partner approves the claim, we will arrange for a replacement order to be dispatched. If the courier partner does not approve the claim, we will unfortunately be unable to replace the parcel through the claim. However, we will do everything we reasonably can to assist you in resolving the issue.