Contact Us
We’re Here to Help
Phone or WhatsApp – Best for urgent enquiries
Returns, shipping issues, missing parcels, tracking support, or just a quick question before you buy?
Address
The Vape Giants Ltd
Company Registration No: 14775273
141 Cheetham Hill Road
Manchester, M8 8LY
United Kingdom
Contact us at:
+44 7466062815
(Calls or WhatsApp, we're usually available during opening hours, especially handy for returns or "where's my stuff?" urgent enquiries.)
Email – Orders, Refunds, Returns & General Help
Anything to do with your order, products, refunds, exchanges, delivery issues, or general enquiries:
We keep a proper eye on this inbox during shop hours. The aim is to get back to you within a couple of hours, but more often than not, it’s 20–40 minutes when things aren’t too busy. Please include your order number in the subject line if you have it. This helps us respond faster. Business, or Employment Enquiries
Want to stock our range? Got a business enquiry? Interested in working with us? Or anything else not customer-service related?
We'll forward it to the right person promptly.
Would you prefer to message us?
If you prefer messaging, just message us:
Free Standard Delivery
Orders over £100 qualify for free delivery (most UK mainland addresses).
Standard Delivery Time
2–3 working days via trusted couriers like Royal Mail (aims for reliable tracked delivery).
Dispatch Times
Same-day dispatch (Monday–Thursday) if ordered before 3 pm cut-off. Orders received after 3 pm Thursday or on weekends are processed and posted the next working day (usually Monday) to avoid weekend delays.
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